Includes bibliographical references (p. 446-457) and indexes.

Introduction -- Part I: The foundations of performance management -- Performance management - Definition, concerns and scope -- The management of performance -- A short history of performance management -- The essence of performance management -- Critiques of performance management and appraisal -- Part II: Performance management in action -- The IPD performance management survey -- Performance management in practice -- Case-studies in performance management -- What people feel about performance management: Focus groups and interviews -- What people feel about performance management: attitude surveys -- The impact of performance management -- Part III: The application of performance management -- Performance management and development -- Performance management and pay -- Performance management for teams -- Part IV: Performance-Management processes -- Measuring performance -- Agreeing objectives and performance standards -- Competence and competency analysis -- 360-degree feedback -- Conducting performance and development reviews -- Coaching and counselling -- Performance problem-solving -- Part V: Developing and maintaining performance management -- Introducing performance management -- Learning about performance management -- Evaluating performance management -- Part VI: Conclusions -- The reality of performance management.