Wired for speech : how voice activates and advances the human-computer relationship / Clifford Nass and Scott Brave.
By: Nass, Clifford Ivar [author]
.
Contributor(s): Brave, Scott [author].
Material type: 
BookPublisher: Cambridge, MA : MIT Press, 2007Copyright date: ©2005Description: 296 pages ; 23 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780262640657 (paperback).Subject(s): Automatic speech recognition | Human-computer interaction | User interfaces (Computer systems)DDC classification: 004.019 | Item type | Current library | Call number | Status | Notes | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| General Lending | MTU Bishopstown Library Lending | 004.019 (Browse shelf(Opens below)) | Available | MTU Cork Module COMP9095 - Core reading. | 00219305 | ||
| General Lending | MTU Bishopstown Library Lending | 004.019 (Browse shelf(Opens below)) | Available | MTU Cork Module COMP9095 - Core reading. | 00219306 |
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Enhanced descriptions from Syndetics:
How interactive voice-based technology can tap into the automatic and powerful responses all speech-whether from human or machine-evokes.
Interfaces that talk and listen are populating computers, cars, call centers, and even home appliances and toys, but voice interfaces invariably frustrate rather than help. In Wired for Speech , Clifford Nass and Scott Brave reveal how interactive voice technologies can readily and effectively tap into the automatic responses all speech-whether from human or machine-evokes. Wired for Speech demonstrates that people are "voice-activated"- we respond to voice technologies as we respond to actual people and behave as we would in any social situation. By leveraging this powerful finding, voice interfaces can truly emerge as the next frontier for efficient, user-friendly technology.
Wired for Speech presents new theories and experiments and applies them to critical issues concerning how people interact with technology-based voices. It considers how people respond to a female voice in e-commerce (does stereotyping matter?), how a car's voice can promote safer driving (are "happy" cars better cars?), whether synthetic voices have personality and emotion (is sounding like a person always good?), whether an automated call center should apologize when it cannot understand a spoken request ("To Err is Interface; To Blame, Complex"), and much more. Nass and Brave's deep understanding of both social science and design, drawn from ten years of research at Nass's Stanford laboratory, produces results that often challenge conventional wisdom and common design practices. These insights will help designers and marketers build better interfaces, scientists construct better theories, and everyone gain better understandings of the future of the machines that speak with us.
Includes bibliographical references and index.,
Wired for speech: activating the human-computer relationship -- Gender of voices: making interfaces male or female -- Gender stereotyping of voices: sex is everything -- Personality of voices: similars attract -- Personality of voices and words: multiple personalities are dangerous -- Accents, race, and ethnicity: it's where you are, not what you look like -- User emotion and voice emotion: talking cars should know their drivers -- Voice and content emotions: why voice interfaces need acting lessons -- When are many voices better than one? People differentiate4 synthetic voices -- Should voice interfaces say "I"? Recorded and synthetic voice interfaces' claims to humanity -- Synthetic versus recorded voices and faces: don't look the look if you can't talk the talk -- Mixing synthetic and recorded voices: when "better" is worse -- Communication contexts: the effects of type of input on user behaviours and attitudes -- Misrecognition: to err is interface: to blame, complex -- Conclusion: from listening to and talking at to speaking with.
MTU CORK Module COMP 9095 - Core reading.
Table of contents provided by Syndetics
- Preface (p. ix)
- Acknowledgments (p. xiii)
- A Note to Readers (p. xix)
- 1 Wired for Speech: Activating the Human-Computer Relationship (p. 1)
- 2 Gender of Voices: Making Interfaces Male or Female (p. 9)
- 3 Gender Stereotyping of Voices: Sex is Everywhere (p. 19)
- 4 Personality of Voices: Similars Attract (p. 33)
- 5 Personality of Voices and Words: Multiple Personalities are Dangerous (p. 47)
- 6 Accents, Race, and Ethnicity: It's Who You Are, Not What You Look Like (p. 61)
- 7 User Emotion and Voice Emotion: Talking Cars Should Know Their Drivers (p. 73)
- 8 Voice and Content Emotions: Why Voice Interfaces Need Acting Lessons (p. 85)
- 9 When Are Many Voices Better Than One? People Differentiate Synthetic Voices (p. 97)
- 10 Should Voice Interfaces Say "I"? Recorded and Synthetic Voice Interfaces' Claims to Humanity (p. 113)
- 11 Synthetic versus Recorded Voices and Faces: Don't Look the Look If You Can't Talk the Talk (p. 125)
- 12 Mixing Synthetic and Recorded Voices: When "Better" is Worse (p. 143)
- 13 Communications Contexts: The Effects of Type of Input on User Behaviors and Attitudes (p. 157)
- 14 Misrecognition: To Err Is Interface To Blame, Complex (p. 171)
- 15 Conclusion: From Listening to and Talking at to Speaking with (p. 183)
- Notes (p. 185)
- Author Index (p. 271)
- Subject Index (p. 285)
Author notes provided by Syndetics
Clifford Nass is Professor, Department of Communication, and Codirector, Kozmetsky Global Collaboratory, at Stanford University. He is the author of The Media Equation- How People Treat Computers, Television, and New Media Like Real People and Places .Scott Brave is Chief Technology Officer at Baynote, Inc.