Mentoring is a powerful HRD tool that has been shown to have a positive impact on career development and play a significant role in the psychosocial support of employees in the workplace. There is no definitive definition of mentoring or a clear concise methodology of how it works but it does work and has been shown to do so time and time again in a multitude of settings and organisations. Mentoring in Revenue is a mixture of the formal and informal and supports training courses and on the job training in equal measures. This dissertation will focus on mentoring in an overarching way without focusing on one specific element or application of mentoring in Revenue. Traditionally mentoring in Revenue has been affectionately known as "Sitting with Nellie" and one of the aims of this research is to determine if the practise continues to this day. The theoretical literature available on mentoring was analysed to generate a semi-structured interview questionnaire. The interviews in turn were analysed to produce a survey which was sent to all employees in Revenue. A response rate of 32% was achieved and this has generated a pool of rich data dealing with many aspects of mentoring as it is utilised in Revenue. The findings of the research were used to make recommendations for practise and the potential for future research stemming for this dissertation was also highlighted - (Abstract)

Thesis Cork Institute of Technology, 2017.

Bibliography: (pages 75-87)