MTU Cork Library Catalogue

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The management and control of quality / James R. Evans and William M. Lindsay.

By: Evans, James R. (James Robert), 1950- [author].
Contributor(s): Lindsay, William M [author].
Material type: materialTypeLabelBookPublisher: Minneapolis : West Pub. Co., 1993Edition: 2nd ed.Description: xxii, 700 pages: illustrations ; 26 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 0314008640.Subject(s): Production management -- Quality control | Quality assuranceDDC classification: 658.562
Contents:
Part 1: The quality system -- Introduction to quality -- Quality in production and service systems -- The economics of quality -- Part 2: The management system -- Quality management philosophies -- Total quality management -- Planning for quality assurance -- Organizing for quality -- Controlling for quality -- Quality improvement and problem solving -- Human resource management for quality -- Employee involvement and participative management -- Part 3: The technical system: Quality measurement -- Statistical methods in quality assurance -- Inspection and measurement -- Part 4: The technical system: Quality of design and performance -- Quality in product and process design -- Reliability -- Part 5: The technical system: Quality of conformance -- Fundamentals of statistical process control -- Additional topics in statistical process control -- Sampling techniques in quality control.
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Includes bibliographical references and index.

Part 1: The quality system -- Introduction to quality -- Quality in production and service systems -- The economics of quality -- Part 2: The management system -- Quality management philosophies -- Total quality management -- Planning for quality assurance -- Organizing for quality -- Controlling for quality -- Quality improvement and problem solving -- Human resource management for quality -- Employee involvement and participative management -- Part 3: The technical system: Quality measurement -- Statistical methods in quality assurance -- Inspection and measurement -- Part 4: The technical system: Quality of design and performance -- Quality in product and process design -- Reliability -- Part 5: The technical system: Quality of conformance -- Fundamentals of statistical process control -- Additional topics in statistical process control -- Sampling techniques in quality control.

Table of contents provided by Syndetics

  • Part 1 The Quality System
  • 1 Introduction to Quality
  • 2 Total Quality in Organizations
  • 3 Philosophies and Frameworks
  • Part 2 The Management System
  • 4 Focusing on Customers
  • 5 Leadership and Strategic Planning
  • 6 Human Resources Practices
  • 7 Process Management
  • 8 Performance Measurement and Strategic Information Management
  • 9 Building and Sustaining Total Quality Organizations
  • Part 3 Six Sigma and The Technical System
  • 10 Principles of Six Sigma
  • 11 Statistical Thinking and Applications
  • 12 Design for Six Sigma
  • 13 Tools for Process Improvement
  • 14 Statistical Process Control
  • Appendixes

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