The management and control of quality / James R. Evans and William M. Lindsay.
By: Evans, James R. (James Robert) [author].
Contributor(s): Lindsay, William M [author].
Material type: BookPublisher: Minneapolis : West Pub. Co., 1993Edition: 2nd ed.Description: xxii, 700 pages: illustrations ; 26 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 0314008640.Subject(s): Production management -- Quality control | Quality assuranceDDC classification: 658.562Includes bibliographical references and index.
Part 1: The quality system -- Introduction to quality -- Quality in production and service systems -- The economics of quality -- Part 2: The management system -- Quality management philosophies -- Total quality management -- Planning for quality assurance -- Organizing for quality -- Controlling for quality -- Quality improvement and problem solving -- Human resource management for quality -- Employee involvement and participative management -- Part 3: The technical system: Quality measurement -- Statistical methods in quality assurance -- Inspection and measurement -- Part 4: The technical system: Quality of design and performance -- Quality in product and process design -- Reliability -- Part 5: The technical system: Quality of conformance -- Fundamentals of statistical process control -- Additional topics in statistical process control -- Sampling techniques in quality control.
Table of contents provided by Syndetics
- Part 1 The Quality System
- 1 Introduction to Quality
- 2 Total Quality in Organizations
- 3 Philosophies and Frameworks
- Part 2 The Management System
- 4 Focusing on Customers
- 5 Leadership and Strategic Planning
- 6 Human Resources Practices
- 7 Process Management
- 8 Performance Measurement and Strategic Information Management
- 9 Building and Sustaining Total Quality Organizations
- Part 3 Six Sigma and The Technical System
- 10 Principles of Six Sigma
- 11 Statistical Thinking and Applications
- 12 Design for Six Sigma
- 13 Tools for Process Improvement
- 14 Statistical Process Control
- Appendixes