Managing airports : an international perspective / Anne Graham.
By: Graham, Anne [author.]
.
Material type: 
BookPublisher: Milton Park, Abingdon, Oxon ; New York : Routledge, 2014Copyright date: ©2014Edition: Fourth edition.Description: xvi, 326 pages ; 25 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780415529419 (paperback).Subject(s): Airports -- ManagementDDC classification: 387.736068 | Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| General Lending | MTU Bishopstown Library Lending | 387.736068 (Browse shelf(Opens below)) | 1 | Available | 00161332 |
Browsing MTU Bishopstown Library shelves, Shelving location: Lending Close shelf browser (Hides shelf browser)
|
|
|
|
|
|
|
||
| 387.736 The airport business / | 387.736 Managing airports an international perspective / | 387.736 Managing airports an international perspective / | 387.736068 Managing airports : an international perspective / | 387.740688 Airline marketing and management / | 387.740688 Airline marketing and management / | 387.742 Flight catering / |
Enhanced descriptions from Syndetics:
Managing Airports presents a comprehensive and cutting-edge insight into today's international airport industry.
Approaching management topics from a strategic and commercial perspective rather than from an operational and technical angle, the book provides an innovative insight into the processes behind running a successful airport. This 4th edition has been fully revised and updated to reflect the many important developments in the management of airports and issues facing the aviation industry since the 3rd edition. The 4th edition features:
New content on: coping with an increasingly volatile and uncertain operating environment, social media and other trends in technology, the evolving airport-airline relationship, responding to sustainability pressures and new security policies. New chapter focused solely on service quality and the passenger experience. This is to reflect the increasing need for airports to offer wide ranging and quality services to their diverse customer base to remain competitive and to achieve high satisfaction levels. Up dated and new international case studies to show recent issues and theory in practice. New case studies on emerging economies such as China, India and Brazil.Accessible and up-to-date, Managing Airports is ideal for students, lecturers and researchers of transport and tourism, and practitioners within the air transport industry.
Simultaneously published in the USA and Canada--Title page verso.
Previous edition: 2008.
Includes bibliographical references and index.
Introduction -- The structure of the airport industry -- Airport economics and performance benchmarking -- The airport-airline relationship -- Airport operations -- Airport service quality -- Provision of commercial facilities -- Airport competition and the role of marketing -- The economic and social impact of airports -- The environmental impact of airports -- Future prospects.
CIT Module TOUR 6007- Core reading.
Table of contents provided by Syndetics
- 1 Introduction
- 2 The Structure of the Airport Industry
- 3 Airport Economics and Performance Benchmarking
- 4 The Passenger Experience
- 5 The Airport-airline Relationship
- 6 Assessing Service Quality
- 7 The Provision of Commercial Facilities
- 8 Airport Competition and the Role of Marketing
- 9 The Economic and Social Impact of Airports
- 10 The Environmental Impact of Airports
- 11 Policies for Greater Sustainability
- 12 Future Issues