Quality assurance management / Michael J. Fox.
By: Fox, Michael J
.
Material type: 
BookPublisher: London : Chapman & Hall, 1995Edition: 2nd edition.Description: xiv, 388 p. : ill. ; 26 cm.ISBN: 0412636603 .Subject(s): Quality assurance -- ManagementDDC classification: 658.562 | Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| General Lending | MTU Bishopstown Library Lending | 658.562 (Browse shelf(Opens below)) | 1 | Available | 00014616 |
Enhanced descriptions from Syndetics:
The book is aimed towards students of quality assurance as well as an active practitioners. Moreover, since the advantages of formal quality assurance, and the benefits of practising it are becoming more widely appreciated in service companies, it should be of value to non-specialist executives in smaller companies. It will help you manage your business responsibilities to ensure that you satisfy the expectations of your customers as economically as possible, and in a way which gives you visibility of the status and progress of your 'quality'. It will direct your attention to the writings of the most influential interpreters of quality concepts, especially in the USA and Japan, and how their lessons have been adopted and adapted by successful businesses throughout the world.
Includes bibliographical references (pages 383-384) and index.
Part 1: What managing quality means -- What is quality and how can it be managed? -- Quality in marketing -- Quality in specification and design -- Quality in purchasing -- Quality in production -- After-sales quality -- Part 2: Quality Assurance techniques -- Creating the quality system -- ISO 9000 - the international quality system standard -- Quality auditing techniques -- Inspection techniques -- Statistical sampling inspection -- Statistical process control -- The place of the computer -- Reliability assurance -- Part 3: Using people effectively -- The sociology of people at work -- Motivate or involve -- American quality 'gurus' -- Japanese quality management style -- Quality in the United Kingdom -- Total quality management -- Quality managers and their departments -- Quality in service industries -- Part 4: Quality - the key to prosperity -- Ways of looking at quality-related costs -- The prevention-appraisal-failure model -- Just-in-time and variability reduction -- Quality, safety and product liability -- The international market-place -- Quality trends, challenges and opportunites.
CIT Module CHEM 6008 - Core reading
CIT Module CHEM 7006 - Core reading
Author notes provided by Syndetics
Michael J. Fox was born Michael Andrew Fox in Edmonton, Alberta, Canada on June 9, 1961. He made his acting debut in the comedy Leo and Me at the age of 15. He moved to Los Angeles at 18, appearing in small roles and the television series Palmerstown, U.S.A. in 1980, before landing the role of Alex P. Keaton in the television series Family Ties in 1982. He won three consecutive Emmy Awards and a Golden Globe Award for the role.In the late 1980's, he started acting in movies including The Secret of My Success; Bright Lights, Big City; Teen Wolf; Doc Hollywood; and all three of the Back to the Future movies. He has also done voice work providing the voice of Stuart Little in the movie of the same name and its sequel, of Chance in Homeward Bound: The Incredible Journey and its sequel Homeward Bound II: Lost in San Francisco and of Milo Thatch in Atlantis: The Lost Empire.
When Fox was diagnosed with Parkinson's disease in 1991, he was playing the role of Mike Flaherty on the television series Spin City, for which he won an Emmy, three Golden Globes, and two Screen Actors Guild Awards. He quit work on the series as a result of the diagnosis. Since then he has written some books including Lucky Man: A Memoir; Always Looking Up: The Adventures of an Incurable Optimist; and A Funny Thing Happened on the Way to the Future: Twists and Turns and Lessons Learned.
(Bowker Author Biography)