Brilliant communication skills [electronic book] : what the best communicators know, do and say / Gill Hasson.
By: Hasson, Gill
.
Material type: 
BookSeries: Brilliant: Publisher: Harlow, England ; New York : Pearson, 2012Description: online resource (xi, 178 pages).Content type: text Media type: computer Carrier type: online resourceISBN: 9780273761747; 9780273763079 (ebook).Subject(s): Interpersonal communication | Business communication | Electronic booksDDC classification: 153.6 Online resources: E-book
| Item type | Current library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
| e-BOOK | MTU Bishopstown Library eBook | 153.6 (Browse shelf(Opens below)) | Not for loan |
Enhanced descriptions from Syndetics:
Learn and practice the powerful skills of good communication to get the very best from relationships both at work and home.
Clever tips, techniques, practical pointers and real life examples will help you boost and polish your communication skills as you learn the best ways to say what you mean to get what you want.
Includes bibliographical references (p. [171]) and index.
Electronic reproduction:. ProQuest LibCentral. Mode of access: World Wide Web.
Table of contents provided by Syndetics
- About the author (p. vi)
- Introduction (p. vii)
- Part 1 How to communicate (p. 1)
- 1 What is communication? Knowing your communication style (p. 3)
- 2 Confident communication (p. 29)
- 3 Active listening and skilful questioning (p. 43)
- 4 Reading between the lines: feelings, emotions and attitudes (p. 63)
- 5 What to say, and how to say it (p. 83)
- 6 Put it in writing (p. 95)
- Part 2 Brilliant communication skills in action (p. 115)
- 7 Putting it into practice (p. 117)
- 8 Difficult communication situations (p. 151)
- Conclusion (p. 169)
- Further reading (p. 171)
- Index (p. 173)
Author notes provided by Syndetics
Gill Hasson is an associate tutor at the University of Sussex. She is also a freelance trainer and delivers courses for voluntary organisations, schools, parents and social workers, covering topics including assertiveness, confidence building and communication skills at work. Gill is a co-author of Bounce - use the power of resilience to live the life you want , (Pearson 2009) and 'How to be Assertive' (Pearson 2010) and also writes for magazines such as Psychologies and Natural Health .