MTU Cork Library Catalogue

Once a customer, always a customer : (Record no. 42436)

MARC details
000 -LEADER
fixed length control field 01639nam a2200301 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 2001
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 186076164X
029 ## - OTHER SYSTEM CONTROL NUMBER (OCLC)
OCLC library identifier T30149
029 ## - OTHER SYSTEM CONTROL NUMBER (OCLC)
OCLC library identifier T30150
040 ## - CATALOGING SOURCE
Modifying agency OCoLC
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Daffy, Chris.
9 (RLIN) 26065
245 10 - TITLE STATEMENT
Title Once a customer, always a customer :
Remainder of title how to deliver customer service that creates customers for life /
Statement of responsibility, etc. Chris Daffy.
250 ## - EDITION STATEMENT
Edition statement 3rd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Dublin :
Name of publisher, distributor, etc. Oak Tree Press,
Date of publication, distribution, etc. 2001.
300 ## - PHYSICAL DESCRIPTION
Extent xiii, 292 p. ;
Dimensions 24 cm. +
Accompanying material pbk.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Bibliography: (pages 281-282) and index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Introduction: Back to the future -- The need for customer obsession -- Customers are the business -- Lifetime customer value and loyalty -- Predictable-and manageable-customer reactions to service -- Delighted customers -- Managing customer perceptions -- Getting customer feedback -- Employees are also customers -- Customer care strategies, systems and standards -- Customer care and leadership -- From success to failure: The danger of complacency -- Bottom-line benefits of customer care -- From words to action -- Finding the funding -- e-Service.com -- Conclusion: Just do it!
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
9 (RLIN) 36032
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Service industries
General subdivision Marketing.
9 (RLIN) 44541
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer satisfaction.
9 (RLIN) 35795
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations
9 (RLIN) 36031
907 ## - LOCAL DATA ELEMENT G, LDG (RLIN)
a .b10539797
b 170420
c 020510
960 ## - PHYSICAL LOCATION (RLIN)
Physical location, PLOC (RLIN) c
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961 ## - LOCAL CODES
l c
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942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
--
-- CRON CRON
998 ## - LOCAL CONTROL INFORMATION (RLIN)
a c
Operator's initials, OID (RLIN) 050729
Cataloger's initials, CIN (RLIN) m
First Date, FD (RLIN) a
Local -
-- eng
-- ie
h 0
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total Checkouts Total Renewals Full call number Barcode Date last seen Date last checked out Copy number Cost, replacement price Price effective from Koha item type
    Dewey Decimal Classification   Available for Loan MTU Bishopstown Library MTU Bishopstown Library Lending 27/05/2002 20.00 28 7 658.812 00090136 19/12/2019 24/09/2019 1 20.00 20/11/2017 General Lending

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