101 ways to boost customer satisfaction / (Record no. 2868)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01063 am a22002897a 4500 |
| 001 - CONTROL NUMBER | |
| control field | ocm0749423013 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 980219 1997 000 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0749423013 |
| 029 ## - OTHER SYSTEM CONTROL NUMBER (OCLC) | |
| OCLC library identifier | T21468 |
| 040 ## - CATALOGING SOURCE | |
| Modifying agency | OCoLC |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Foster, Timothy R. V. |
| 9 (RLIN) | 6497 |
| 245 10 - TITLE STATEMENT | |
| Title | 101 ways to boost customer satisfaction / |
| Statement of responsibility, etc. | Timothy R. V. Foster. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | London : |
| Name of publisher, distributor, etc. | Kogan Page, |
| Date of publication, distribution, etc. | 1997. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 160 p. ; |
| Dimensions | 22 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Cultivate your customer service -- Quicken your quality -- Captivate your customer relations -- Bring about your business processes -- Crystallise your communications -- Enhance your employee relations -- Improve your image. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations |
| 9 (RLIN) | 36031 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer satisfaction. |
| 9 (RLIN) | 35795 |
| 740 0# - ADDED ENTRY--UNCONTROLLED RELATED/ANALYTICAL TITLE | |
| Uncontrolled related/analytical title | One hundred and one ways to boost customer satisfaction |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
| a | .b10038577 |
| b | 170425 |
| c | 011116 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Suppress in OPAC | 0 |
| -- | |
| -- | CRON CRON |
| 969 00 - LOCAL CODES | |
| a | 44090 |
| 979 00 - LOCAL CODES | |
| a | FQ |
| b | 19 FEB 1998 |
| 989 00 - LOCAL CODES | |
| a | FQ |
| b | 15 OCT 1998 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| a | c |
| Operator's initials, OID (RLIN) | 011115 |
| Cataloger's initials, CIN (RLIN) | m |
| First Date, FD (RLIN) | a |
| Local | - |
| -- | eng |
| -- | enk |
| h | 0 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Available for Loan | MTU Bishopstown Library | MTU Bishopstown Library | Lending | 16/11/2001 | 13.97 | 36 | 4 | 658.812 | 00068432 | 20/11/2017 | 1 | 13.97 | 20/11/2017 | General Lending |