Communicating with customers : (Record no. 27695)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01350 am a22003258a 4500 |
| 001 - CONTROL NUMBER | |
| control field | on1572731400 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 970903s1997 nju b 001 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 97031592 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1572731400 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1572731419 |
| 029 ## - OTHER SYSTEM CONTROL NUMBER (OCLC) | |
| OCLC library identifier | T28011 |
| 040 ## - CATALOGING SOURCE | |
| Modifying agency | OCoLC |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Ford, Wendy S. Zabava. |
| 9 (RLIN) | 24888 |
| 245 10 - TITLE STATEMENT | |
| Title | Communicating with customers : |
| Remainder of title | service approaches, ethics, and impact / |
| Statement of responsibility, etc. | Wendy S. Zabava Ford. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Cresskill, N.J. : |
| Name of publisher, distributor, etc. | Hampton Press, |
| Date of publication, distribution, etc. | 1998. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiii, 175 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 490 #0 - SERIES STATEMENT | |
| Series statement | Hampton Press communication series. |
| p | Communication and social organization |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references (pages 141-153) and indexes. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Part One: Service approaches -- Communicating with customers -- Courteous service -- Manipulative service -- Personalized service -- Part Two: Service ethics -- Deception -- Discrimination -- Depersonalization -- Part Three: Service impact -- Impact on customers -- Impact on providers. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services. |
| 9 (RLIN) | 36032 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations |
| 9 (RLIN) | 36031 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Business communication. |
| 9 (RLIN) | 44479 |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
| a | .b10357166 |
| b | 170424 |
| c | 011116 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Suppress in OPAC | 0 |
| -- | |
| -- | CRON CRON |
| 969 00 - LOCAL CODES | |
| a | 53647 |
| 979 00 - LOCAL CODES | |
| a | LL |
| b | 18 JAN 2001 |
| 989 00 - LOCAL CODES | |
| a | LL |
| b | 01 MAR 2001 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| a | c |
| Operator's initials, OID (RLIN) | 011115 |
| Cataloger's initials, CIN (RLIN) | m |
| First Date, FD (RLIN) | a |
| Local | - |
| -- | eng |
| -- | nju |
| h | 0 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Available for Loan | MTU Bishopstown Library | MTU Bishopstown Library | Lending | 16/11/2001 | 85.94 | 15 | 658.812 | 00075456 | 20/11/2017 | 1 | 85.94 | 20/11/2017 | General Lending |