Once a customer, always a customer : (Record no. 20011)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01518 am a22002897a 4500 |
| 001 - CONTROL NUMBER | |
| control field | on1860760341 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 970225 1996 000 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1860760341 |
| 029 ## - OTHER SYSTEM CONTROL NUMBER (OCLC) | |
| OCLC library identifier | T18366 |
| 040 ## - CATALOGING SOURCE | |
| Modifying agency | OCoLC |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Daffy, Chris. |
| 9 (RLIN) | 26065 |
| 245 10 - TITLE STATEMENT | |
| Title | Once a customer, always a customer : |
| Remainder of title | how to deliver customer service that creates customers for life / |
| Statement of responsibility, etc. | Chris Daffy. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Dublin : |
| Name of publisher, distributor, etc. | Oak Tree Press, |
| Date of publication, distribution, etc. | 1996. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xv, 246 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. + |
| Accompanying material | pbk. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Bibliography: (pages 241-242) and index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Introduction: Back to the future -- The need for customer obsession -- Customers are the business -- Lifetime customer values -- Predictable-and manageable-customer reactions to service -- Delighted customers -- Managing customer perceptions -- Getting customer feedback -- Employees are also customers -- Customer care strategies, systems and standards -- Customer care and leadership -- From success to failure: The danger of complacency -- Bottom-line benefits of customer care -- From words to action -- Finding the funding -- Conclusion: Just do it! |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services. |
| 9 (RLIN) | 36032 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Service industries |
| General subdivision | Marketing. |
| 9 (RLIN) | 44541 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer satisfaction. |
| 9 (RLIN) | 35795 |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
| a | .b1026467x |
| b | 170420 |
| c | 011116 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Suppress in OPAC | 0 |
| 969 00 - LOCAL CODES | |
| a | 35140 |
| 979 00 - LOCAL CODES | |
| a | M'OC |
| b | 25 FEB 1997 |
| 989 00 - LOCAL CODES | |
| a | M'OC |
| b | 26 MAR 1997 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| a | c |
| Operator's initials, OID (RLIN) | 011115 |
| Cataloger's initials, CIN (RLIN) | m |
| First Date, FD (RLIN) | a |
| Local | - |
| -- | eng |
| -- | ie |
| h | 0 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Available for Loan | MTU Bishopstown Library | MTU Bishopstown Library | Lending | 16/11/2001 | 21.52 | 18 | 2 | 658.812 | 00015196 | 20/11/2017 | 1 | 21.52 | 20/11/2017 | General Lending |