Gower handbook of customer service / (Record no. 1881)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01086 am a22002778a 4500 |
| 001 - CONTROL NUMBER | |
| control field | ocm0566076888 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 960206s1996 vtu 001 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 96003978 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0566076888 |
| 029 ## - OTHER SYSTEM CONTROL NUMBER (OCLC) | |
| OCLC library identifier | T21121 |
| 040 ## - CATALOGING SOURCE | |
| Modifying agency | OCoLC |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| 245 00 - TITLE STATEMENT | |
| Title | Gower handbook of customer service / |
| Statement of responsibility, etc. | edited by Peter Murley. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Brookfield, Vt. : |
| Name of publisher, distributor, etc. | Gower, |
| Date of publication, distribution, etc. | 1996. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxxiv, 611 p. ; |
| Dimensions | 24 cm. + |
| Accompanying material | hbk. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Part I: Customer service in context -- Part II: Measuring, modelling, planning -- Part III: Marketing customer service -- Part IV: The cultural dimension -- Part V: The human ingredient -- Part VI: Making the most of technology. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| General subdivision | Management. |
| 9 (RLIN) | 81588 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Murley, Peter. |
| 9 (RLIN) | 24075 |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
| a | .b10024645 |
| b | 170420 |
| c | 011116 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Suppress in OPAC | 0 |
| 969 00 - LOCAL CODES | |
| a | 43596 |
| 979 00 - LOCAL CODES | |
| a | AD |
| b | 12 JAN 1998 |
| 989 00 - LOCAL CODES | |
| a | AD |
| b | 14 NOV 2000 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| a | c |
| Operator's initials, OID (RLIN) | 011115 |
| Cataloger's initials, CIN (RLIN) | m |
| First Date, FD (RLIN) | a |
| Local | - |
| -- | eng |
| -- | vtu |
| h | 0 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Date last checked out | Copy number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Available for Loan | MTU Bishopstown Library | MTU Bishopstown Library | Lending | 16/11/2001 | 82.53 | 29 | 5 | 658.812 | 00070188 | 11/09/2020 | 28/02/2020 | 1 | 82.53 | 20/11/2017 | General Lending |