The loyalty effect : (Record no. 18373)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01338 am a22003257a 4500 |
| 001 - CONTROL NUMBER | |
| control field | ocm0875844480 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | IE-CoMTU |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20231203062746.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 970204 1996 000 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0875844480 |
| 029 ## - OTHER SYSTEM CONTROL NUMBER (OCLC) | |
| OCLC library identifier | T18897 |
| 040 ## - CATALOGING SOURCE | |
| Modifying agency | OCoLC |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.4 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Reichheld, Frederick F. |
| 9 (RLIN) | 23867 |
| 245 14 - TITLE STATEMENT | |
| Title | The loyalty effect : |
| Remainder of title | the hidden force behind growth, profits and lasting value / |
| Statement of responsibility, etc. | Frederick F. Reichheld and Thomas Teal. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Boston : |
| Name of publisher, distributor, etc. | Harvard Business School Press, |
| Date of publication, distribution, etc. | 1996. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xii, 322 p. ; |
| Dimensions | 24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references (p. 311-314) and index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Loyalty and value -- The economics of customer loyalty -- The right customers -- The right employees -- Productivity -- The right investors -- In search of failure -- The right measures -- Transforming the value proposition -- Partnerships for change -- Getting started: The path toward zero defections. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations |
| 9 (RLIN) | 36031 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer satisfaction. |
| 9 (RLIN) | 35795 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Job satisfaction |
| 9 (RLIN) | 38926 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Teal, Thomas, |
| Dates associated with a name | 1937- |
| 9 (RLIN) | 97153 |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
| a | .b1024587x |
| b | 160622 |
| c | 011116 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Suppress in OPAC | 0 |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| -- | |
| -- | CRON CRON |
| 969 00 - LOCAL CODES | |
| a | 34643 |
| 979 00 - LOCAL CODES | |
| a | CW |
| b | 04 FEB 1997 |
| 989 00 - LOCAL CODES | |
| a | CW |
| b | 17 SEP 2001 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| a | c |
| Operator's initials, OID (RLIN) | 011115 |
| Cataloger's initials, CIN (RLIN) | m |
| First Date, FD (RLIN) | a |
| Local | - |
| -- | eng |
| -- | mau |
| h | 4 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Available for Loan | MTU Bishopstown Library | MTU Bishopstown Library | Lending | 16/11/2001 | 27.87 | 16 | 4 | 658.4 | 00015339 | 20/11/2017 | 1 | 27.87 | 20/11/2017 | General Lending |