Once a customer, always a customer : (Record no. 14415)
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000 -LEADER | |
---|---|
fixed length control field | 01428 am a22002777a 4500 |
001 - CONTROL NUMBER | |
control field | on1860761135 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 991011 1999 000 eng |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 1860761135 |
029 ## - OTHER SYSTEM CONTROL NUMBER (OCLC) | |
OCLC library identifier | T25032 |
040 ## - CATALOGING SOURCE | |
Modifying agency | OCoLC |
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.812 |
100 1# - MAIN ENTRY--PERSONAL NAME | |
Personal name | Duffy, Chris. |
245 10 - TITLE STATEMENT | |
Title | Once a customer, always a customer : |
Remainder of title | how to deliver customer service that creates customers for life / |
Statement of responsibility, etc. | Chris Daffy. |
250 ## - EDITION STATEMENT | |
Edition statement | 2nd ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
Place of publication, distribution, etc. | Dublin : |
Name of publisher, distributor, etc. | Oak Tree Press, |
Date of publication, distribution, etc. | 1999. |
300 ## - PHYSICAL DESCRIPTION | |
Extent | xv, 309 p. : |
Other physical details | ill. ; |
Dimensions | 24 cm. + |
Accompanying material | pbk. |
504 ## - BIBLIOGRAPHY, ETC. NOTE | |
Bibliography, etc. note | Bibliography: (pages 299-300) and index. |
505 0# - FORMATTED CONTENTS NOTE | |
Formatted contents note | Introduction: Back to the future -- The need for customer obsession -- Customers are the business -- Lifetime customer value and loyalty -- Predictable - and manageable - customer reactions to service -- Delighted customers -- Managing customer perceptions -- Getting customer feedback -- Employees are also customers -- Customer care strategies, systems and standards -- Customer care and leadership -- From success to failure: The danger of complacency -- Bottom-line benefits of customer care -- From words to action -- Finding the funding -- Conclusion: Just do it! -- Epilogue: Let's talk. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Customer relations |
9 (RLIN) | 36031 |
907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
a | .b10198350 |
b | 170424 |
c | 011116 |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Suppress in OPAC | 0 |
-- | |
-- | CRON CRON |
969 00 - LOCAL CODES | |
a | 49363 |
979 00 - LOCAL CODES | |
a | FQ |
b | 11 OCT 1999 |
989 00 - LOCAL CODES | |
a | FQ |
b | 19 NOV 1999 |
998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
a | c |
Operator's initials, OID (RLIN) | 050729 |
Cataloger's initials, CIN (RLIN) | m |
First Date, FD (RLIN) | a |
Local | - |
-- | eng |
-- | ie |
h | 0 |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Date last checked out | Copy number | Cost, replacement price | Price effective from | Koha item type |
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Dewey Decimal Classification | Available for Loan | MTU Bishopstown Library | MTU Bishopstown Library | Lending | 16/11/2001 | 24.06 | 32 | 4 | 658.812 | 00075902 | 11/12/2019 | 11/11/2019 | 1 | 24.06 | 20/11/2017 | General Lending |