Building a chain of customers : linking business functions to create the world class company /
Schonberger, Richard.
Building a chain of customers : linking business functions to create the world class company / Richard J. Schonberger.. - New York : London : Free Press, Collier Macmillan Publishers, 1990. - ix, 349 p. : ill. ; 24 cm.
Includes bibliographical references (pages 323-335) and index.
The great awakening: Earthquakes in the business functions -- Universal strategy: The shattering of strategic business thought -- The "customer-In" organization -- Total quality: Toward delighting the customer -- Work force on the attack -- The learning organization -- Attack on Nonobvious wastes -- Minimal accounting and noncost cost control -- Pay, recognition, celebration -- World-class product development -- Marketing for total gain -- Success formulas for volume and flexibility -- Elevated performance standards.
0029279917
89077552
Organizational effectiveness
Industrial management
658.5
Building a chain of customers : linking business functions to create the world class company / Richard J. Schonberger.. - New York : London : Free Press, Collier Macmillan Publishers, 1990. - ix, 349 p. : ill. ; 24 cm.
Includes bibliographical references (pages 323-335) and index.
The great awakening: Earthquakes in the business functions -- Universal strategy: The shattering of strategic business thought -- The "customer-In" organization -- Total quality: Toward delighting the customer -- Work force on the attack -- The learning organization -- Attack on Nonobvious wastes -- Minimal accounting and noncost cost control -- Pay, recognition, celebration -- World-class product development -- Marketing for total gain -- Success formulas for volume and flexibility -- Elevated performance standards.
0029279917
89077552
Organizational effectiveness
Industrial management
658.5